The Blue Ocean Shift

Core objective
Break the value–cost trade-off by pursuing high buyer value and low cost at the same time. Answer the four questions below to redraw your industry's boundaries and make the competition irrelevant.
3 ground rules before you start
- Concrete factors, not outcomes. Write "self-check-in kiosks," never "convenience."
- Don't bench-mark. Look across alternative industries and noncustomers — not one step better than rivals.
- Be brutally honest about costs. If you only Raise and Create, you'll bloat your cost structure.
The four strategic questions
1 · ELIMINATE
Lower costWhich factors the industry takes for granted should be entirely eliminated?
2 · REDUCE
Lower costWhich factors should be reduced well below the industry's standard?
3 · RAISE
Raise valueWhich factors should be raised well above the industry's standard?
4 · CREATE
Raise valueWhich factors should be created that the industry has never offered?
The ERRC brainstorming grid
Transfer your key actionable factors from Part 1 below. Keep a strict balance between cost-reducing actions (left) and value-enhancing actions (right).
ELIMINATE
Strip out to lower costRAISE
Push far above standardsREDUCE
Dial back to lower costCREATE
Brand-new factors to build demandThe blue ocean litmus test
Are Eliminate and Reduce full of high-impact entries? If they're empty, you're building an over-engineered, high-cost offering — not a blue ocean.
Is your Create list truly new to the industry — or just things you've been bad at that rivals already offer? True creation is new to the market.
On the buyer utility map, does your grid remove the biggest blocks to utility — simplicity, productivity, risk reduction — across the buyer experience cycle?
Focus + divergence should yield a compelling line — e.g. the speed of a plane at the price of a car.
10 words or less. Clear, honest, and unmistakably yours.